The telephone is the most common business tool and its proper use is essential for career advancement.
Are you telephone savvy?
When you make calls do you:
- State your message briefly and clearly?
- Leave your name, organization and phone number, repeating these twice, slowly and clearly?
- Give the full name of the person for whom you're leaving the message?
- State the date and time of the call?
- State whether you'll call back or you'd like the other person to call?
- Ask for a return call at a time you'll be available?
When you receive calls, do you:
- Identify yourself?
- Use courtesies such as "Please hold while I complete another call?"
- Offer to take messages when you're answering for someone?
- Repeat the caller's name and number to make sure they're correct?
- Speak in a professional manner?
- Does your answering machine have a pleasant, professional and courteous message? Leave a good impression?
Scoring: Give yourself one point for each "yes." The higher your score, the more telephone skills you possess. A score of 9 or less suggests you could enhance your skills.
Tips for strengthening telephone etiquette are reviewed in my next column: www.questersdaretochange.com/blog. Additional tips are discussed in "Questers Dare to Change Your Job and Life" http://www.amazon.com/Questers-Dare-Change-Your-Life/dp/1508408963